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  1. MariaDB MaxScale
  2. MXS-6857

License Key - escalating error messages relative to expiration and grace period

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Details

    • Task
    • Status: In Review (View Workflow)
    • Major
    • Resolution: Unresolved
    • None
    • 26.10
    • None
    • None

    Description

      We need to confirm and finalize the exact log/error messaging shown to
      customers at each stage of the license lifecycle

      MESSAGING
      Note: 0 = end of grace period

      • Cadence:
      • Every 7 days from 180 days before end of grace period
      • Daily during the final 2 weeks of contract ( 110 - 90 days left )
      • Confirm severity/day mapping
        (assuming default 90 day grace period means
        90 days left = end of contract
        0 days = end of grace period)
      • Notice — 180 days
      • Warning — 60 days
      • Error — 90 days ( end contract )
      • Critical — 14 days
      • Emergency — 0 days ( end of grace period )
      • Notice/ Warning Message format (once a week?):
        "Your license is expiring in {N}

        days, please reach out to your account team."

      • Error — longer, one-time message:
        "Your license is now expired, and has entered into a {X}-day grace
        period. During this time you can continue normal operations while you
        work to get your new license. After this grace period, you will not be
        allowed to restart MaxScale. If you have not already, it's important to
        reach out to MariaDB at sales@mariadb.com."

        - Error daily - shorter, recurring message:
        "Your license has expired. You will not be able to restart MaxScale in
        {X}

        days. Immediately contact MariaDB at sales@mariadb.com."

      • Critical - log every x hours ?
      • Emergency - every hour?
        "Your grace period has ended. You will not be allowed to restart
        MaxScale until you load a new valid license. Please reach out to
        sales@mariadb.com."

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            markus makela markus makela
            allen.herrera Allen Herrera
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