[MDEV-21493] Galera test sporadic failure on galera.galera_shutdown_nonprim Created: 2020-01-15  Updated: 2022-10-28  Resolved: 2022-10-28

Status: Closed
Project: MariaDB Server
Component/s: Galera, Tests
Affects Version/s: 10.3.22, 10.4.12
Fix Version/s: N/A

Type: Bug Priority: Major
Reporter: Stepan Patryshev (Inactive) Assignee: Jan Lindström (Inactive)
Resolution: Fixed Votes: 0
Labels: None
Environment:

kvm-rpm-centos8-amd64



 Description   

galera.galera_shutdown_nonprim fails on bb.

stdout.log:

10.3.22 d531b4ee3a9bcd89a2fa6b49a2207eaf966f53e3

galera.galera_shutdown_nonprim 'innodb'  w2 [ fail ]
        Test ended at 2020-01-14 17:17:09
 
CURRENT_TEST: galera.galera_shutdown_nonprim
 
 
Server [mysqld.2 - pid: 13652, winpid: 13652, exit: 256] failed during test run
Server log from this test:
----------SERVER LOG START-----------
2020-01-14 17:16:21 55 [Note] WSREP: turning isolation on
2020-01-14 17:16:21 0 [Note] WSREP: (83cdfcd2, 'tcp://0.0.0.0:16005') turning message relay requesting on, nonlive peers: tcp://127.0.0.1:16002 
2020-01-14 17:16:31 0 [Note] WSREP: evs::proto(83cdfcd2, OPERATIONAL, view_id(REG,347d190e,18)) suspecting node: 347d190e
2020-01-14 17:16:31 0 [Note] WSREP: evs::proto(83cdfcd2, OPERATIONAL, view_id(REG,347d190e,18)) suspected node without join message, declaring inactive
2020-01-14 17:16:32 0 [Note] WSREP: view(view_id(NON_PRIM,347d190e,18) memb {
	83cdfcd2,0
} joined {
} left {
} partitioned {
	347d190e,0
})
2020-01-14 17:16:32 0 [Note] WSREP: 83cdfcd2 changing node 347d190e weight (trans) 1 -> 2
2020-01-14 17:16:32 0 [Note] WSREP: New COMPONENT: primary = no, bootstrap = no, my_idx = 0, memb_num = 1
2020-01-14 17:16:32 0 [Note] WSREP: view(view_id(NON_PRIM,83cdfcd2,19) memb {
	83cdfcd2,0
} joined {
} left {
} partitioned {
	347d190e,0
})
2020-01-14 17:16:32 0 [Note] WSREP: Flow-control interval: [16, 16]
2020-01-14 17:16:32 0 [Note] WSREP: Trying to continue unpaused monitor
2020-01-14 17:16:32 0 [Note] WSREP: Received NON-PRIMARY.
2020-01-14 17:16:32 0 [Note] WSREP: Shifting SYNCED -> OPEN (TO: 280)
2020-01-14 17:16:32 0 [Note] WSREP: New COMPONENT: primary = no, bootstrap = no, my_idx = 0, memb_num = 1
2020-01-14 17:16:32 0 [Note] WSREP: Flow-control interval: [16, 16]
2020-01-14 17:16:32 0 [Note] WSREP: Trying to continue unpaused monitor
2020-01-14 17:16:32 0 [Note] WSREP: Received NON-PRIMARY.
2020-01-14 17:16:32 2 [Note] WSREP: New cluster view: global state: ebfb42d8-36f0-11ea-9b4d-c6be5a807bef:280, view# -1: non-Primary, number of nodes: 1, my index: 0, protocol version 3
2020-01-14 17:16:32 2 [Note] WSREP: wsrep_notify_cmd is not defined, skipping notification.
2020-01-14 17:16:32 2 [Note] WSREP: New cluster view: global state: ebfb42d8-36f0-11ea-9b4d-c6be5a807bef:280, view# -1: non-Primary, number of nodes: 1, my index: 0, protocol version 3
2020-01-14 17:16:32 2 [Note] WSREP: wsrep_notify_cmd is not defined, skipping notification.
2020-01-14 17:16:32 0 [Note] /usr/sbin/mysqld (initiated by: root[root] @ localhost [127.0.0.1]): Normal shutdown
2020-01-14 17:16:32 0 [Note] WSREP: Stop replication
2020-01-14 17:16:32 0 [Note] WSREP: Closing send monitor...
2020-01-14 17:16:32 0 [Note] WSREP: Closed send monitor.
2020-01-14 17:16:32 0 [Note] WSREP: gcomm: terminating thread
2020-01-14 17:16:32 0 [Note] WSREP: gcomm: joining thread
2020-01-14 17:16:32 0 [Note] WSREP: gcomm: closing backend
2020-01-14 17:16:32 0 [Note] WSREP: view((empty))
2020-01-14 17:16:32 0 [Note] WSREP: gcomm: closed
2020-01-14 17:16:32 0 [Note] WSREP: Received self-leave message.
2020-01-14 17:16:32 0 [Note] WSREP: Flow-control interval: [0, 0]
2020-01-14 17:16:32 0 [Note] WSREP: Trying to continue unpaused monitor
2020-01-14 17:16:32 0 [Note] WSREP: Received SELF-LEAVE. Closing connection.
2020-01-14 17:16:32 0 [Note] WSREP: Shifting OPEN -> CLOSED (TO: 280)
2020-01-14 17:16:32 0 [Note] WSREP: RECV thread exiting 0: Success
2020-01-14 17:16:32 2 [Note] WSREP: New cluster view: global state: ebfb42d8-36f0-11ea-9b4d-c6be5a807bef:280, view# -1: non-Primary, number of nodes: 0, my index: -1, protocol version 3
2020-01-14 17:16:32 2 [Note] WSREP: wsrep_notify_cmd is not defined, skipping notification.
2020-01-14 17:16:32 2 [Note] WSREP: applier thread exiting (code:0)
2020-01-14 17:16:32 0 [Note] WSREP: recv_thread() joined.
2020-01-14 17:16:32 0 [Note] WSREP: Closing replication queue.
2020-01-14 17:16:32 0 [Note] WSREP: Closing slave action queue.
2020-01-14 17:16:34 1 [Note] WSREP: rollbacker thread exiting
2020-01-14 17:16:34 0 [Note] Event Scheduler: Purging the queue. 0 events
2020-01-14 17:16:34 0 [Note] InnoDB: FTS optimize thread exiting.
2020-01-14 17:16:35 0 [Note] WSREP: dtor state: CLOSED
2020-01-14 17:16:35 0 [Note] WSREP: mon: entered 57 oooe fraction 0 oool fraction 0
2020-01-14 17:16:35 0 [Note] WSREP: mon: entered 57 oooe fraction 0 oool fraction 0
2020-01-14 17:16:35 0 [Note] WSREP: mon: entered 71 oooe fraction 0 oool fraction 0.0140845
2020-01-14 17:16:35 0 [Note] WSREP: cert index usage at exit 0
2020-01-14 17:16:35 0 [Note] WSREP: cert trx map usage at exit 57
2020-01-14 17:16:35 0 [Note] WSREP: deps set usage at exit 0
2020-01-14 17:16:35 0 [Note] WSREP: avg deps dist 1.05357
2020-01-14 17:16:35 0 [Note] WSREP: avg cert interval 0
2020-01-14 17:16:35 0 [Note] WSREP: cert index size 13
2020-01-14 17:16:35 0 [Note] WSREP: Service thread queue flushed.
2020-01-14 17:16:35 0 [Note] WSREP: wsdb trx map usage 0 conn query map usage 0
2020-01-14 17:16:35 0 [Note] WSREP: MemPool(LocalTrxHandle): hit ratio: 0, misses: 15, in use: 0, in pool: 15
2020-01-14 17:16:35 0 [Note] WSREP: MemPool(SlaveTrxHandle): hit ratio: 0.0232558, misses: 42, in use: 0, in pool: 42
2020-01-14 17:16:35 0 [Note] WSREP: Shifting CLOSED -> DESTROYED (TO: 280)
2020-01-14 17:16:35 0 [Note] WSREP: Flushing memory map to disk...
2020-01-14 17:16:35 0 [Note] InnoDB: Starting shutdown...
2020-01-14 17:16:35 0 [Note] InnoDB: Dumping buffer pool(s) to /dev/shm/var/2/mysqld.2/data/ib_buffer_pool
2020-01-14 17:16:35 0 [Note] InnoDB: Instance 0, restricted to 128 pages due to innodb_buf_pool_dump_pct=25
2020-01-14 17:16:35 0 [Note] InnoDB: Buffer pool(s) dump completed at 200114 17:16:35
2020-01-14 17:16:36 0 [Note] InnoDB: Shutdown completed; log sequence number 2485038; transaction id 810
2020-01-14 17:16:36 0 [Note] InnoDB: Removed temporary tablespace data file: "ibtmp1"
2020-01-14 17:16:36 0 [Note] /usr/sbin/mysqld: Shutdown complete
 
2020-01-14 17:16:37 0 [Warning] WSREP: option --wsrep-causal-reads is deprecated
2020-01-14 17:16:37 0 [Note] /usr/sbin/mysqld (mysqld 10.3.22-MariaDB-log) starting as process 13653 ...
2020-01-14 17:16:37 0 [Warning] Could not increase number of max_open_files to more than 1024 (request: 4186)
2020-01-14 17:16:37 0 [Warning] Changed limits: max_open_files: 1024  max_connections: 151 (was 151)  table_cache: 421 (was 2000)
2020-01-14 17:16:37 0 [Warning] WSREP: wsrep_sst_receive_address is set to '127.0.0.1:16007' which makes it impossible for another host to reach this one. Please set it to the address which this node can be connected at by other cluster members.
2020-01-14 17:16:37 0 [Note] WSREP: Read nil XID from storage engines, skipping position init
2020-01-14 17:16:37 0 [Note] WSREP: wsrep_load(): loading provider library '/usr/lib64/galera/libgalera_smm.so'
2020-01-14 17:16:37 0 [Note] WSREP: wsrep_load(): Galera 3.23(rXXXX) by Codership Oy <info@codership.com> loaded successfully.
2020-01-14 17:16:37 0 [Note] WSREP: CRC-32C: using "slicing-by-8" algorithm.
2020-01-14 17:16:37 0 [Note] WSREP: Found saved state: ebfb42d8-36f0-11ea-9b4d-c6be5a807bef:280, safe_to_bootstrap: 0
2020-01-14 17:16:37 0 [Note] WSREP: Passing config to GCS: base_dir = /dev/shm/var/2/mysqld.2/data/; base_host = 127.0.0.1; base_port = 16005; cert.log_conflicts = no; debug = no; evs.auto_evict = 0; evs.delay_margin = PT1S; evs.delayed_keep_period = PT30S; evs.inactive_check_period = PT0.5S; evs.inactive_timeout = PT30S; evs.install_timeout = PT15S; evs.join_retrans_period = PT1S; evs.max_install_timeouts = 3; evs.send_window = 4; evs.stats_report_period = PT1M; evs.suspect_timeout = PT10S; evs.user_send_window = 2; evs.view_forget_timeout = PT24H; gcache.dir = /dev/shm/var/2/mysqld.2/data/; gcache.keep_pages_size = 0; gcache.mem_size = 0; gcache.name = /dev/shm/var/2/mysqld.2/data//galera.cache; gcache.page_size = 128M; gcache.recover = no; gcache.size = 128M; gcomm.thread_prio = ; gcs.fc_debug = 0; gcs.fc_factor = 1.0; gcs.fc_limit = 16; gcs.fc_master_slave = no; gcs.max_packet_size = 64500; gcs.max_throttle = 0.25; gcs.recv_q_hard_limit = 9223372036854775807; gcs.recv_q_soft_limit = 0.25; gcs.sync_donor = no; gmcast.segment = 0; gmc
2020-01-14 17:16:37 0 [Note] WSREP: GCache history reset: ebfb42d8-36f0-11ea-9b4d-c6be5a807bef:0 -> ebfb42d8-36f0-11ea-9b4d-c6be5a807bef:280
2020-01-14 17:16:37 0 [Note] WSREP: Assign initial position for certification: 280, protocol version: -1
2020-01-14 17:16:37 0 [Note] WSREP: wsrep_sst_grab()
2020-01-14 17:16:37 0 [Note] WSREP: Start replication
2020-01-14 17:16:37 0 [Note] WSREP: Setting initial position to ebfb42d8-36f0-11ea-9b4d-c6be5a807bef:280
2020-01-14 17:16:37 0 [Note] WSREP: protonet asio version 0
2020-01-14 17:16:37 0 [Note] WSREP: Using CRC-32C for message checksums.
2020-01-14 17:16:37 0 [Note] WSREP: backend: asio
2020-01-14 17:16:37 0 [Note] WSREP: gcomm thread scheduling priority set to other:0 
2020-01-14 17:16:37 0 [Warning] WSREP: access file(/dev/shm/var/2/mysqld.2/data//gvwstate.dat) failed(No such file or directory)
2020-01-14 17:16:37 0 [Note] WSREP: restore pc from disk failed
2020-01-14 17:16:37 0 [Note] WSREP: GMCast version 0
2020-01-14 17:16:37 0 [Note] WSREP: (9f267396, 'tcp://0.0.0.0:16005') listening at tcp://0.0.0.0:16005
2020-01-14 17:16:37 0 [Note] WSREP: (9f267396, 'tcp://0.0.0.0:16005') multicast: , ttl: 1
2020-01-14 17:16:37 0 [Note] WSREP: EVS version 0
2020-01-14 17:16:37 0 [Note] WSREP: gcomm: connecting to group 'my_wsrep_cluster', peer '127.0.0.1:16002'
2020-01-14 17:16:37 0 [Note] WSREP: (9f267396, 'tcp://0.0.0.0:16005') connection established to 347d190e tcp://127.0.0.1:16002
2020-01-14 17:16:37 0 [Note] WSREP: (9f267396, 'tcp://0.0.0.0:16005') turning message relay requesting on, nonlive peers: 
2020-01-14 17:16:37 0 [Note] WSREP: declaring 347d190e at tcp://127.0.0.1:16002 stable
2020-01-14 17:16:37 0 [Note] WSREP: view(view_id(NON_PRIM,347d190e,20) memb {
	347d190e,0
	9f267396,0
} joined {
} left {
} partitioned {
	83cdfcd2,0
})
2020-01-14 17:16:40 0 [Note] WSREP: (9f267396, 'tcp://0.0.0.0:16005') turning message relay requesting off
2020-01-14 17:17:08 0 [ERROR] WSREP: failed to open gcomm backend connection: 110: failed to reach primary view: 110 (Connection timed out)
	 at gcomm/src/pc.cpp:connect():158
2020-01-14 17:17:08 0 [ERROR] WSREP: gcs/src/gcs_core.cpp:gcs_core_open():208: Failed to open backend connection: -110 (Connection timed out)
2020-01-14 17:17:08 0 [ERROR] WSREP: gcs/src/gcs.cpp:gcs_open():1458: Failed to open channel 'my_wsrep_cluster' at 'gcomm://127.0.0.1:16002': -110 (Connection timed out)
2020-01-14 17:17:08 0 [ERROR] WSREP: gcs connect failed: Connection timed out
2020-01-14 17:17:08 0 [ERROR] WSREP: wsrep::connect(gcomm://127.0.0.1:16002) failed: 7
2020-01-14 17:17:08 0 [ERROR] Aborting
 
----------SERVER LOG END-------------
mysqltest failed but provided no output
The result from queries just before the failure was:
< snip >
connection node_1;
connection node_2;
connection node_1;
SET GLOBAL wsrep_provider_options = 'pc.weight=2';
connection node_2;
SET GLOBAL wsrep_provider_options = 'gmcast.isolate = 1';
SET SESSION wsrep_sync_wait = 0;
 
 
 
 - saving '/dev/shm/var/2/log/galera.galera_shutdown_nonprim-innodb/' to '/dev/shm/var/log/galera.galera_shutdown_nonprim-innodb/'
 
Retrying test galera.galera_shutdown_nonprim, attempt(2/3)...
 
worker[2] > Restart  - not started
worker[2] > Restart  - not started
***Warnings generated in error logs during shutdown after running tests: galera.galera_shutdown_nonprim
 
2020-01-14 17:17:08 0 [ERROR] Aborting
 
galera.galera_gtid 'innodb'              w1 [ pass ]   2023
worker[1] > Restart [mysqld.1 - pid: 14423, winpid: 14423] - using different config file
worker[1] > Restart [mysqld.2 - pid: 14460, winpid: 14460] - using different config file
galera.galera_gtid_slave 'innodb'        w1 [ pass ]   2767
worker[1] > Restart [mysqld.1 - pid: 14743, winpid: 14743] - using different config file
worker[1] > Restart [mysqld.2 - pid: 14745, winpid: 14745] - using different config file
worker[1] > Restart [mysqld.3 - pid: 14809, winpid: 14809] - using different config file
galera.galera_shutdown_nonprim 'innodb'  w2 [ retry-pass ]  18962
 
MTR's internal check of the test case 'galera.galera_shutdown_nonprim' failed.
This means that the test case does not preserve the state that existed
before the test case was executed.  Most likely the test case did not
do a proper clean-up. It could also be caused by the previous test run
by this thread, if the server wasn't restarted.
This is the diff of the states of the servers before and after the
test case was executed:
mysqltest: Logging to '/dev/shm/var/2/tmp/check-mysqld_1.log'.
mysqltest: Results saved in '/dev/shm/var/2/tmp/check-mysqld_1.result'.
mysqltest: Connecting to server localhost:16000 (socket /dev/shm/var/tmp/2/mysqld.1.sock) as 'root', connection 'default', attempt 0 ...
mysqltest: ... Connected.
mysqltest: Start processing test commands from './include/check-testcase.test' ...
mysqltest: ... Done processing test commands.
--- /dev/shm/var/2/tmp/check-mysqld_1.result	2020-01-14 17:17:12.956163470 +0000
+++ /dev/shm/var/2/tmp/check-mysqld_1.reject	2020-01-14 17:17:32.030163563 +0000
@@ -653,7 +653,7 @@
 WSREP_OSU_METHOD	TOI
 WSREP_PATCH_VERSION	wsrep_25.24
 WSREP_PROVIDER	/usr/lib64/galera/libgalera_smm.so
-WSREP_PROVIDER_OPTIONS	base_dir = /dev/shm/var/2/mysqld.1/data/; base_host = 127.0.0.1; base_port = 16002; cert.log_conflicts = no; debug = no; evs.auto_evict = 0; evs.causal_keepalive_period = PT1S; evs.debug_log_mask = 0x1; evs.delay_margin = PT1S; evs.delayed_keep_period = PT30S; evs.inactive_check_period = PT0.5S; evs.inactive_timeout = PT30S; evs.info_log_mask = 0; evs.install_timeout = PT15S; evs.join_retrans_period = PT1S; evs.keepalive_period = PT1S; evs.max_install_timeouts = 3; evs.send_window = 4; evs.stats_report_period = PT1M; evs.suspect_timeout = PT10S; evs.use_aggregate = true; evs.user_send_window = 2; evs.version = 0; evs.view_forget_timeout = P1D; gcache.dir = /dev/shm/var/2/mysqld.1/data/; gcache.keep_pages_size = 0; gcache.mem_size = 0; gcache.name = /dev/shm/var/2/mysqld.1/data//galera.cache; gcache.page_size = 128M; gcache.recover = no; gcache.size = 10M; gcomm.thread_prio = ; gcs.fc_debug = 0; gcs.fc_factor = 1.0; gcs.fc_limit = 16; gcs.fc_master_slave = no; gcs.max_packet_size = 64500; gcs.max_throttle = 0.25; gcs.recv_q_hard_limit = 9223372036854775807; gcs.recv_q_soft_limit = 0.25; gcs.sync_donor = no; gmcast.listen_addr = tcp://0.0.0.0:16002; gmcast.mcast_addr = ; gmcast.mcast_ttl = 1; gmcast.peer_timeout = PT3S; gmcast.segment = 0; gmcast.time_wait = PT5S; gmcast.version = 0; ist.recv_addr = 127.0.0.1; pc.announce_timeout = PT3S; pc.checksum = false; pc.ignore_quorum = false; pc.ignore_sb = false; pc.linger = PT20S; pc.npvo = false; pc.recovery = true; pc.version = 0; pc.wait_prim = true; pc.wait_prim_timeout = PT30S; pc.weight = 1; protonet.backend = asio; protonet.version = 0; repl.causal_read_timeout = PT90S; repl.commit_order = 3; repl.key_format = FLAT8; repl.max_ws_size = 2147483647; repl.proto_max = 8; socket.checksum = 2; socket.recv_buf_size = 212992; 
+WSREP_PROVIDER_OPTIONS	base_dir = /dev/shm/var/2/mysqld.1/data/; base_host = 127.0.0.1; base_port = 16002; cert.log_conflicts = no; debug = no; evs.auto_evict = 0; evs.causal_keepalive_period = PT1S; evs.debug_log_mask = 0x1; evs.delay_margin = PT1S; evs.delayed_keep_period = PT30S; evs.inactive_check_period = PT0.5S; evs.inactive_timeout = PT30S; evs.info_log_mask = 0; evs.install_timeout = PT15S; evs.join_retrans_period = PT1S; evs.keepalive_period = PT1S; evs.max_install_timeouts = 3; evs.send_window = 4; evs.stats_report_period = PT1M; evs.suspect_timeout = PT10S; evs.use_aggregate = true; evs.user_send_window = 2; evs.version = 0; evs.view_forget_timeout = P1D; gcache.dir = /dev/shm/var/2/mysqld.1/data/; gcache.keep_pages_size = 0; gcache.mem_size = 0; gcache.name = /dev/shm/var/2/mysqld.1/data//galera.cache; gcache.page_size = 128M; gcache.recover = no; gcache.size = 10M; gcomm.thread_prio = ; gcs.fc_debug = 0; gcs.fc_factor = 1.0; gcs.fc_limit = 16; gcs.fc_master_slave = no; gcs.max_packet_size = 64500; gcs.max_throttle = 0.25; gcs.recv_q_hard_limit = 9223372036854775807; gcs.recv_q_soft_limit = 0.25; gcs.sync_donor = no; gmcast.listen_addr = tcp://0.0.0.0:16002; gmcast.mcast_addr = ; gmcast.mcast_ttl = 1; gmcast.peer_timeout = PT3S; gmcast.segment = 0; gmcast.time_wait = PT5S; gmcast.version = 0; ist.recv_addr = 127.0.0.1; pc.announce_timeout = PT3S; pc.checksum = false; pc.ignore_quorum = false; pc.ignore_sb = false; pc.linger = PT20S; pc.npvo = false; pc.recovery = true; pc.version = 0; pc.wait_prim = true; pc.wait_prim_timeout = PT30S; pc.weight = 2; protonet.backend = asio; protonet.version = 0; repl.causal_read_timeout = PT90S; repl.commit_order = 3; repl.key_format = FLAT8; repl.max_ws_size = 2147483647; repl.proto_max = 8; socket.checksum = 2; socket.recv_buf_size = 212992; 
 WSREP_RECOVER	OFF
 WSREP_REJECT_QUERIES	NONE
 WSREP_REPLICATE_MYISAM	OFF
 
mysqltest: Result content mismatch
 
not ok
 
 
Retrying test galera.galera_shutdown_nonprim, attempt(3/3)...
 
worker[2] > Restart  - not started
worker[2] > Restart  - not started



 Comments   
Comment by Stepan Patryshev (Inactive) [ 2020-01-16 ]

It failed on bb 10.4 also.

Comment by Jasvinder singh kwatra [ 2021-10-18 ]

@jan Can you please look in to this issue on priority. The mariadb is going in to non-primary even if the network was healthy (no packet drop on 4567) when one out of three nodes get abruptly down. From the debug logs i have seen that evs install message never received between live nodes even if the network component was fine. I am using 10.2 and galera 3 but have seen same behaviour with 10.4 galera 4. Is there is fix for this in any version of the galera ?

The good scenario is nodes talk to each other with this install message

  • INFO - b'2021-10-15 19:29:22 140341999027968 [Note] [Debug] WSREP: gcomm/src/pc_proto.cpp:handle_install():1103: cd32f6ad handle install from a4cb7bc7 pcmsg{ type=INSTALL, seq=0, flags= 0, node_map {\ta4cb7bc7,prim=1,un=0,last_seq=58,last_prim=view_id(PRIM,a4cb7bc7,19),to_seq=245997,weight=1,segment=0'

on Bad node there is no install message exchanged in between the nodes left in the cluster leading to the cluster non-primary.

NFO - b'2021-10-15 19:29:54 140712551864064 [Warning] WSREP: gcomm/src/evs_proto.cpp:handle_install_timer():690: evs::proto(be28c9b9, GATHER, view_id(REG,17423d3f,11)) install timer expired'

I have upped the install timer and other timers but with no luck. This issue is leaving our production readiness behind. Let me know if you need the logs and packet dump for this.

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